Work - Education

BACKGROUND

An educational institution (edtech) was receiving a flood of calls and leads during the admission season.

Front-office teams couldn’t quickly respond to every query on courses, eligibility, and fees.
Parents and students often called after working hours, when staff was unavailable.
Counselors were spending a big chunk of their time on repetitive questions, leaving less time for serious prospects.
Fee reminder and follow-up calls were irregular, leading to delayed payments and manual tracking.

This led to lost admission opportunities and operational stress on administrative staff.

SOLUTION

Aguken AI set up a voice AI admission and support assistant dedicated to handling inbound and outbound education calls.

For new inquiries, the AI voice agent answered common questions about courses, eligibility, documentation, fee structure, and timelines.
The agent captured interest level, student grade, preferred program, and city, and then scheduled a call or visit with a counselor for serious prospects.
For existing students, the AI agent made polite, multilingual follow-up calls for fee reminders and important deadlines.
Parents could ask questions in Hindi or English, and the agent responded in a conversational, reassuring tone.

All interactions and outcomes were logged, so the institution had complete visibility into inquiries, follow-ups, and commitments.

IMPACT

With Aguken AI:

The institution handled higher inquiry volumes without proportionally increasing front-office headcount.
Serious prospects were identified and routed faster to human counselors, improving admission conversion.
Parents received timely, consistent fee reminders, improving on-time fee collection.
Staff time was freed from repetitive calls and could be invested into student experience and academic priorities.

Overall, voice AI helped the institution create a more responsive, professional, and scalable admission and support process—critical in a competitive education market.

Education

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